Privacy policy

This is the Privacy Policy of Dysun Energy B.V. (hereinafter “Dysun Energy”, “we”, “us” or “our”), a company with its address at Voltaweg 29, 6101 XK Echt, the Netherlands. Dysun Energy is registered with the Dutch Chamber of Commerce under number 89842316. This Privacy Policy explains how we collect, use, share and protect data in relation to our website

https://dysun.energy

(the “Website”). We collect this data when you visit our Website with your computer, tablet, phone or smartwatch (“Computer”). We process personal data in a manner that complies with the General Data Protection Regulation (GDPR), Dutch telecommunications law and other privacy legislation currently in force.

Scope

Our Privacy Policy applies to all visitors, users and all others who have access to the Website (“Users”). By using our Website, you understand and agree that Dysun Energy provides a platform for posting content, including photographs, comments and other materials (“User Content”). This means that other Users can search for your public User Content and that they can view, use, share or download it.

Collection of data

We collect personal data that you provide to us. Personal data means information about an identified or identifiable natural person. This may include the following data:

Communication between Dysun Energy and you (we may send you service-related emails), energy consumption, solar generation, grid connection, household size, type of energy contract and type of home.

Log file information

We only collect information that your browser sends when you visit our Website where this is necessary for the proper functioning of the Website. This log file may contain information such as your IP address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time you spend on those pages and other statistics.

Metadata

Metadata is usually technical data associated with User Content. Metadata can describe how, when and by whom a piece of User Content was collected and how that Content is formatted. Users can add metadata to their User Content by adding a hashtag, a geotag, comments or other data.

Analytics services

We use third-party analytics services. These help us measure the traffic and trends of the Website. The tools collect information sent by your Computer, our Website, the web pages you visit, add-ons and other information that helps us improve our Website. These tools use ‘cookies’. Cookies collect information about your log information and log behaviour anonymously. We use this information together with information from other Users. This makes it impossible for us to identify you as an individual. For our analytics services we use Google Analytics. You can prevent Google Analytics from recognising you by disabling cookies in your browser.

Dysun Energy uses remarketing services to advertise on third-party websites after you have visited our Website. We, and third parties with whom we work, use cookies to optimise the advertisements shown on the basis of your previous visits. With your consent, we use the following remarketing services:

Purposes of processing data

By using our services you leave certain data with us, for example by creating an account. This may involve data such as name, email address, town or city, telephone number and payment details. Dysun Energy collects and processes this data in order to make our services accessible. We also collect information about your Computer (such as IP address, browser type and operating system) so that we can improve our services. Personal data is not provided to third parties unless we are obliged to do so under laws and regulations.

Legal basis for processing data

There are several grounds on which Dysun Energy may process personal data. These are: the performance of an agreement, legitimate interest, a legal obligation, or your consent. We process your personal data to the extent necessary to achieve the purpose for which we collect the personal data.

Use of information

We use all information we collect to support and improve our Website by:

Sharing of information

We will not rent or sell your (personal) data to third parties. We may share your personal data with:

Contractors and suppliers of Dysun Energy: Dysun Energy makes use of contractors and suppliers. For example our installation partners, who are instructed by us to install the home battery system at your premises or to assess the suitability of your home. The relevant personal data is provided to these contractors and suppliers. We do not provide personal data that a contractor or supplier does not need.

Marketing and communication

From time to time Dysun Energy may send newsletters by email. For example because you provided your email address to Dysun Energy for that purpose, or because you have become a customer of Dysun Energy or have requested a quote. With every newsletter Dysun Energy will offer you the opportunity to unsubscribe through an ‘unsubscribe link’. You can also unsubscribe by sending an email to

Dysun@Dysun.Energy

Parties with whom you can share User Content

Information or content that you voluntarily make public through our Website, such as User Content, becomes available to the public. Once you have posted User Content, that User Content can be shared by others. All User Content that you make public is searchable by other Users, subject to your profile. When you delete information that you have made public through the Website, copies may remain visible in cache memory or in archive pages of the Website. Where other Users or third parties have copied, saved or downloaded this content, it will also remain available.

Change of control

If Dysun Energy B.V., or part of it, is sold or transferred, or if one of our assets ends up with another organisation (for example as a result of a merger, acquisition, bankruptcy, dissolution or liquidation), data collected through the Website may fall under the sold or transferred assets. The buyer or acquirer will have to comply with the arrangements in this Privacy Policy.

Legal requests and prevention of harm

On the basis of a legal request we are entitled to access your information and to retain and/or share it in response to a legal request (such as a search warrant, court order or subpoena). We are also entitled to retain and/or share your information where we believe this is necessary to detect, prevent and address fraud or other illegal activity and to protect ourselves, you and others. Information we receive about you may be accessed, processed and retained for a longer period where this is necessary because of a legal request or obligation, an investigation relating to our terms or policies, or otherwise to prevent harm.

Dysun Energy has taken appropriate technical and organisational measures to protect your data against loss or against any form of unlawful processing. We use security measures to ensure that information is protected through the Website. However, Dysun Energy cannot guarantee that the information on the Website will not be accessed, disclosed, altered or destroyed. You are at all times responsible for managing the emails between you and Dysun Energy. We are not responsible for the functionality, privacy or security measures of any other organisation.

International transfer

Your information may be transferred to and maintained on computers and/or servers located outside the Netherlands and/or the EU, where data protection laws may differ. We make every effort to ensure that where your personal data is processed outside the EU, it is processed outside the EU in a legally correct and careful manner.

Retention period

In accordance with the GDPR and other relevant legislation, Dysun Energy does not retain personal data for longer than is necessary to achieve the purposes for which it is collected or processed, unless Dysun Energy is obliged to do so under a statutory provision. If you would like more information about how long your specific personal data is retained, you can contact

Dysun@Dysun.Energy

.

Rights

If you wish to access your personal data, if you wish to amend or delete your data, or if you wish to have your personal data transferred in whole or in part to you or to a third party, you can contact Dysun Energy by sending an email to

Dysun@Dysun.Energy

. or by sending a letter to:

Dysun Energy

Voltaweg 29

6101 XK Echt

The Netherlands

Third-party applications, websites and services

We are not responsible for the practices of third-party applications, websites or services that are linked to or from our Website, including the information or content that accompanies them. Our Privacy Policy does not apply when you use a link to go from our Website to another application, website or service.